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Mike L.
CTO, Information Technology and Services · October 18, 2023
Helped us to run our customer service department smoothly
KrispCall has been great relief for our multinational organization with global client base. It has significantly streamlined our CSD operations. The ability to manage call from different regions on a single platform + eliminating the need for multiple devices to run a contact center has helped us to cut cost and run things easily. Additionally, their excellent customer support. Despite we being in different time zones than them, we can rely on their 24/7 availability. And they resolves any issues within a hour or less! Cons: They really need to upgrade detailed call analytics directly into the system. …
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Wyatt M.
CMO, Outsourcing/Offshoring · August 22, 2024
They are good business partner!
I like the most about them is their team and pricing in comparison to others in the market! They are good to do business with and its easy to get Australia number! Plus their virtual nuumber is relaible Cons: I want them to launch windows desktop app as they have only web app!
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Gary F.
Broker, Real Estate · May 20, 2025
⭐️ 1-Star Review: Probably One of the Worst VOIP Experiences Ever
If I could give 0 stars, I would. This was hands down one of the worst experiences I’ve ever had with a VOIP provider. While their tech support team was responsive and helpful, that’s where the positives end. Cons: KrispCall was a disaster. Hidden fees, constant re-verification, and no option to bulk delete texts. Calls dropped regularly, and number porting took 3 days with no warning — I lost business because of it. Support tried to help, but the system is broken at its core. If you rely on real-time communication, look elsewhere. This platform cost me time, money, and client trust.
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Alecia C.
CMO, Information Technology and Services · October 2, 2023
Great product , service and Customer support
I absolutely love the change in availability and reliability that KrispCall brings compared to our previous solution. The real-time call listening feature is a game-changer, allowing me to monitor how our agents are interacting with clients. In emergencies, I can seamlessly guide them through the in-app call box. The flexibility and control it provides are unmatched. Cons: Occasionally, there are minor problems with calls not getting logged. However, this hasn't posed any significant issues for us.
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Esabella W.
HOD, Information Technology and Services · October 4, 2023
Helped us to establish our business in USA
They proved to be highly effective and dependable. The free USA number they provided was a huge help in getting everything set up while expanding our business. The krispcall account executive and support team are incredibly helpful and knowledgeable -- they truly know their stuff! Cons: Now they only have HubSpot integration , expanding integration beyond HubSpot would further enhance our workflow automation and team management capabilities
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Olivia W.
Business Development Lead, Online Media · October 2, 2023
It's perfect for businesses who operate in multiple Location
KrispCall has been fantastic up to this point. It's very handy and the best part is both web app and mobile app are user-friendly and easy to navigate. The ability to use whatsApp with their virtual number is real game changer. It has streamlined my business communication with clients and customers. Additionally, the call and sms rates are remarkably low. Plus they provided one free USA number. Cons: They should improve the mobileapp to match the features available on the web app. Currently, the webapp offers more features. Despite this, I'm overall satisfied with the service.
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Isabella Y.
CCO, Writing and Editing · October 9, 2023
Your Remote work Partner
- Enables calls from any country, and have choices to buy numbers from broad country options..- Handy tool for receiving otps from social media platforms.- They have great customer support. Cons: - they should include detail call insights, we can oly see call reports from 24 hr and if we need more we need to ask the support, though the support provided prominently.
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Erin V.
Translator, Translation and Localization · May 16, 2023
Misleading Marketing and Aggressive Billing
While the platform seemed well-designed and navigable, the aggressive billing policies, misleading advertisements, and utter lack of customer support leave me unable to recommend it. Cons: This company is extremely misleading and aggressive in its advertising and billing policies. I needed to purchase a virtual Japanese phone number and was forced to pay a full year's fee ($144) just to create an account. Only after making an account did I find that no Japanese numbers were available. Their chat support was unhelpful, and I never received a response. Their phone number for U.S. customer support was completely unresponsive. …
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