KrispCall refund policy: what you can get back, and how
By Jean Luc Poitier, SEO and growth marketing strategist · KrispCall Reviews · Updated September 27, 2026 · Sourced from KrispCall's refund policy, terms, and pricing page
KrispCall refunds subscriptions if you ask within 14 days of subscribing, by email to refund@krispcall.com or through the website chat. The refund covers the subscription plan. Calls, texts, loaded credit, and virtual numbers are not refunded, and cancelling does not refund you on its own.
Refund disputes are one of the two most common complaints in KrispCall's critical reviews. The other is document verification after paying for a number, and some reviewers describe both. If you test KrispCall, start monthly, try the numbers and call quality you need in the first days, and decide inside the window.
What the KrispCall refund covers
The policy accepts purchase and plan downgrade refund requests submitted within 14 days of the date of subscription. Add-on refunds follow the same 14-day window and must be requested before the add-on is used, and each transaction gets one refund application. The terms add that a refund on a plan downgrade is available only once, and that frequent plan changes disqualify you from a refund.
The policy rules out refunds for, among other things:
- Charges for calls, texts, or voicemail.
- Credit loaded to your account.
- A phone number assigned to a team member after purchase.
- Numbers released or suspended by the carrier.
- Mid-month cancellation, and new members added to the workspace.
- Personal reasons such as “I changed my mind” or “I bought it by accident”.
- Problems on your side: internet or Wi-Fi failures, firewalls, incompatible devices, operating system updates, and similar.
“Unconditional” on the pricing page, conditions in the policy
KrispCall's pricing page advertises a “14-day unconditional refund” that “applies only to subscription plans” and says add-ons, virtual numbers, credits, and other one-time purchases are non-refundable. The refund policy then lists the exclusions above, including the changed-my-mind case, and says that where eligibility is unclear or disputed, KrispCall's decision is final. The two pages don't match, so get a written answer from support about your case before the 14 days run out.
How to request a KrispCall refund
- Within 14 days of subscribing, email refund@krispcall.com or ask a support agent in the chat on krispcall.com.
- Say which purchase you want refunded and why. The policy allows one refund request per transaction.
- Keep the reply. The policy says requests are considered within seven business days; it also says KrispCall has one month to respond.
How to cancel KrispCall
Go to Settings, then Plan Subscription, scroll to the “Danger Zone” at the bottom, and click Cancel Subscription. Cancelling does not refund you automatically: inside the 14 days, send the refund request as well. Outside the window, cancel before your next billing date or turn off auto-renewal to avoid the next charge. The policy says your account data is deleted on the nearest billing date after you cancel.
The verification catch on new numbers
Every plan includes one free US, UK, or Canadian number per user. Numbers in other countries cost extra and need carrier-specific document verification, and the pricing page says calls and SMS are limited until verification is done. The terms let KrispCall request documents such as proof of identity or business documents at any time, and say incomplete or late documents can lead to suspension.
If you pick a number but don't finish verification before another buyer does, the terms say the number goes to them and KrispCall gives you another number with the same features. Numbers aren't covered by the subscription refund, so check the document requirements for your country before you buy.
Chargebacks
The policy asks customers to contact support before starting a chargeback, and says a chargeback can lead KrispCall to cancel the account and resume service only after outstanding charges are collected. Try the refund request first and keep a record of it.
What reviewers say about KrispCall refunds
“Phone app wouldn't work, I kept getting told it will be fixed, they kept telling me this until my cool off period finished, so when I asked for a refund they wouldn't give it to me.”Andrww, Google Play, April 2023
“KrispCall happily took my money for a German phone number, but only after the purchase did they tell me I needed a completely different verification process with German business documents just to use it.”Awais Ahmad, Trustpilot, July 2026
“The reason why I'm giving it 4 stars is because I got my refund otherwise that would be a 1.”KRISHNA, Google Play, May 2026
“They refunded me all of my money and wiped the account for me.”MikeP…, App Store, April 2024
KrispCall refund policy FAQ
How long do I have to get a refund from KrispCall?+
14 days from the date of subscription. The refund policy says purchase and plan downgrade refund requests are accepted only if submitted within 14 days, and add-on refunds must be requested within the same 14 days, before the add-on is used.
Is KrispCall's refund really unconditional?+
The pricing page calls it a "14-day unconditional refund" on subscription plans. The refund policy itself lists exclusions, including call and text charges, loaded credit, mid-month cancellations, and reasons such as "I changed my mind" or "I bought it by accident". Ask support in writing, inside the 14 days, before you rely on either page.
How do I ask KrispCall for a refund?+
Email refund@krispcall.com or ask a support agent through the chat on krispcall.com. The policy says requests are considered within seven business days, and elsewhere that KrispCall has one month to respond. Each transaction gets one refund request.
Does cancelling my KrispCall subscription refund me?+
No. Cancelling stops future charges but does not trigger a refund on its own; you still need to send a refund request. You cancel under Settings, Plan Subscription, in the "Danger Zone" at the bottom of the page.
Can I get a refund on a number I couldn't verify?+
The policy excludes virtual numbers and credits from the subscription refund, so plan for that before buying a number outside the US, UK, or Canada. If another buyer verifies first while your documents are still pending, the terms say KrispCall gives you another number with the same features instead.