Is KrispCall legit?

What the ratings say

Ratings across independent review platforms, checked November 5, 2026:

The ratings vary widely by platform. G2, where most reviewers are verified business buyers, rates it highest at 4.5. The app stores rate it worst, at 2.1 and 1.9, on complaints about forced logouts, failed call pickups, and payment-then- verification lockouts. In practice the web dashboard experience and the mobile app experience are reviewed like two different products. Read our full review breakdown for both sides.

Company facts

• Operated by KrispCall Pte. Ltd., registered in Singapore. The company says it was founded in January 2022; company profiles name founders Rajendra Dangol and Dinesh Silwal.
• Real apps on the App Store and Google Play, with 100K+ Android downloads.
• Claims 9,000+ business customers, virtual numbers in 100+ countries, and ISO certification. These are vendor claims we have not independently audited.
• No Better Business Bureau profile and no Product Hunt listing exist.

Is KrispCall secure?

KrispCall's security page (last updated February 21, 2022) lists these measures:

• Data sent through its websites travels over HTTPS, and calls are encrypted on the way from your agents to KrispCall.
• You set the list of countries your team can sign up and call from.
• Each agent signs in with their own account and an assigned role.
• Backups are spread across several availability zones so the service keeps running if one fails.

Its privacy policy (updated July 21, 2026) adds that call recordings, payment details, and identity documents are protected by encryption, role-based access, and regular security audits, and that the company follows GDPR, PCI DSS, and ISO 27001:2022. Card payments go through Stripe. We found no SOC 2 report, no HIPAA business associate agreement, and no published ISO certificate on these pages (checked November 5, 2026). If you handle health or other regulated data, ask sales for those documents before you buy.

In reviews, security comes up mostly as verification. Reviewers describe identity documents requested for numbers outside the US, UK, and Canada, A2P 10DLC brand registration for US texting that some say took a month or more, and accounts restricted while checks were pending. That friction comes with the checks carriers require. It shows up in 13 of the 63 reviews rated 2 stars or lower that we display, behind number problems, support, and billing.

The complaints behind the scam accusations

Critical reviews cluster around four issues, and knowing them upfront defuses most of the risk:

• Verification after payment. Numbers outside the free US/UK/CA allowance can require carrier identity documents after you have paid, and calling stays limited until verification clears.
• Refund disputes. The refund policy is 14 days and covers the subscription only, not numbers or usage. Reviewers who missed that window write the angriest reviews.
• Call quality for a minority. Dropped calls and patchy audio are the most-cited complaint on Capterra.
• Usage costs on top of the subscription. Calls and SMS beyond each plan's monthly allowance bill per minute and per segment, so the monthly cost can run above the plan price.

Two third-party review sites also report that the r/VOIP subreddit restricted KrispCall posts after a wave of suspicious five-star posts from new accounts. We could not verify the original Reddit threads directly, so treat that as reported rather than confirmed. It is still part of the public record and worth weighing alongside the vendor's otherwise strong platform ratings.

How to try it with low risk

Start monthly instead of annual, buy only the included US/UK/CA number first, test call quality to your key destinations inside the first week, and decide within the 14-day refund window. Plans start at $12 per user per month on annual billing, $15 monthly.