KrispCall vs JustCall: pricing, features, and what reviewers say
By Jean Luc Poitier, SEO and growth marketing strategist · KrispCall Reviews · Updated November 1, 2026 · KrispCall plans rechecked November 1, 2026; confirm current pricing on both vendors' sites
KrispCall and JustCall chase the same buyer: an SMB sales or support team that lives in its CRM. KrispCall wins on entry cost. Its Starter plan is $12 per user per month on annual billing with no seat minimum, while JustCall's current entry plan (Team) is $29 with a two-license minimum, so a solo user pays $58 a month to start.
JustCall wins on depth: it bundles unlimited inbound minutes and AI transcription into Team and up, has heavier outbound dialers, and carries far more reviews (2,300+ on G2 at 4.3). KrispCall includes 200 minutes per user on Starter and 1,000 on Advance, then bills per minute, which stays cheaper for light and international usage but needs modeling for high-volume outbound. Pick KrispCall for cheap international numbers and CRM-connected calling; pick JustCall for heavy US outbound with AI included.
KrispCall vs JustCall at a glance
| Compared on | KrispCall | JustCall |
|---|---|---|
| Entry price (annual) | $12 (Starter, annual) | $29 (Team) |
| Entry price (monthly) | $15 | About $39 |
| Minimum seats | None, solo users fine | 2 licenses on standard plans |
| Free trial | No trial; 14-day refund on subscriptions | 14 days |
| G2 rating | 4.5 (350+ reviews) | 4.3 (2,300+ reviews) |
| Trustpilot | 4.3 (570+ reviews) | 3.8 (740+ reviews) |
| Calling model | 200 to 1,000 min included (Starter, Advance); unlimited on Max | Team: unlimited inbound, 1,000 US/CA outbound min (fair usage) |
| Top plan | Max $48 annual, Enterprise custom | Pro $49, Pro Plus $89, Business custom (10-user min) |
Figures checked against each company's published pages and review-platform listings as of 2026-11-01. “Not published” means the company does not publish that figure.
Prices are per user per month.
Pricing: the seat minimum changes the math
KrispCall's sticker price is less than half of JustCall's, and the gap widens for small teams because JustCall requires two licenses on its standard plans. A two-person team pays $24 a month on KrispCall Starter (annual) versus $58 on JustCall Team. The counterweight is usage: KrispCall Starter includes 200 outbound minutes and 100 US and Canada SMS per user a month and bills beyond that, while JustCall Team includes unlimited inbound minutes and up to 1,000 US and Canada outbound minutes per user under fair usage. A team doing hours of daily outbound will outgrow Starter's allowance; KrispCall's unlimited plan, Max, is $48 per user on annual billing.
Watch for stale JustCall pricing in older roundups: the $19 Essentials plan still quoted around the web is a legacy plan from before June 2025. JustCall's own help center lists Team, Pro, Pro Plus, and Business as the current lineup.
Features: calling allowances vs bundled AI
JustCall ships AI transcription and summaries from Team, a power dialer from Pro, and predictive and multi-line dialers on its quote-based SalesPro plan, with AI coaching and voice agents limited to the $89 Pro Plus tier. KrispCall's Advance plan ($32 annual) covers recording, a power dialer, and bulk SMS, with transcripts and summaries as a paid add-on. KrispCall's edge is breadth of countries: numbers in 100+ countries with one free US, UK, or Canada number per user on every plan.
What reviewers say
Both products rate well on G2 (KrispCall 4.5, JustCall 4.3), and both take criticism on the same themes: billing surprises and support escalations. KrispCall's critical reviews center on document verification after payment and refunds outside its 14-day window. JustCall's center on per-number fees and SMS overages pushing real spend above sticker price. Neither set of complaints is disqualifying, but with both products it pays to read the fine print before buying.
Where JustCall wins
- Unlimited inbound minutes from the $29 Team plan up (US and Canada outbound has a 1,000-minute fair-usage cap per user on Team); KrispCall's unlimited calling starts at Max ($48 annual), with 200 to 1,000 included minutes below it
- Deeper outbound stack: predictive and multi-line dialers beyond KrispCall's power dialer
- AI transcription and summaries included in its core plans, where KrispCall sells them as a paid add-on
- A much larger review base (2,300+ G2 reviews vs KrispCall's 350+), which lowers rating risk
- 14-day free trial, where KrispCall only offers a refund window after payment
KrispCall vs JustCall FAQ
Is KrispCall or JustCall cheaper?+
KrispCall starts cheaper: $12 per user per month on annual billing versus JustCall Team at $29 with a two-license minimum. But KrispCall Starter includes 200 outbound minutes per user and bills calls beyond that, while JustCall Team includes unlimited inbound minutes and up to 1,000 US and Canada outbound minutes per user under its fair-usage terms, so heavy callers should model total cost with per-minute charges included.
Does JustCall have a free trial and KrispCall does not?+
Yes. JustCall offers a 14-day trial. KrispCall has no trial; it offers a $1 starting credit and a 14-day refund policy that covers the subscription only.
Which is better for international calling?+
KrispCall leans international: numbers in 100+ countries, a free US, UK, or Canada number per user, and per-minute rates that suit light cross-border calling. JustCall's included minutes apply to domestic-style usage, with international calls billed separately.
See what real users say in our KrispCall review breakdown, the pricing guide, and how we review.