KrispCall G2 reviews

Reliable and user-friendly communication platform for teams

KrispCall is incredibly easy to set up and use. I especially like the unified workspace feature, which makes managing personal and business numbers seamless. The call quality is consistently clear, and having access to international numbers at competitive rates is a huge plus. It's also great that everything is cloud-based, so I can access it from anywhere. Dislike: While the platform is generally solid, the mobile app could be more responsive—it occasionally lags during high call volumes. I’d also like to see more integration options with third-party CRM tools to improve workflow automation.

Easy IVR Builder and Unified Callbox That Keep the Team Aligned

The IVR builder is genuinely easy - I setup a three-level menu in under an hour with no prior experience . The Unified callbox keeps the team alligned on which customer issues are open. Call recording quality is good and playback is fast. Dislike: We experienced 3 separate call drops incidents in the first week that prevented outbound calling.

Exceptional Call Quality and a Truly Free, Client-Friendly Support Line

The standout feature for us is the exceptional, high call quality paired with the ease of giving our clients a completely free channel to reach us. Our callers can connect directly with our support agents without ever worrying about long-distance fees or cell minutes usage. Dislike: The current call reporting dashboard covers the basic call logs well, but i would really like to see better, more granular analytics specifically designed for tracking toll-free line metrics, such as peak call times and automated weekly trend graphs to help optimize our agent staffing.

All-in-One Cloud Phone Solution That Simplifies Communication

All-in-one cloud phone system — KrispCall brings calls, SMS/texts, voicemails, and contact logs into a single unified platform, so you don’t need separate tools for each. Dislike: Limited advanced analytics compared to bigger competitors While KrispCall offers basic call analytics, call logs, and tracking, its advanced reporting features (like deep agent performance dashboards, predictive analytics, or AI-driven insights) are still not as strong as those provided by some larger, more established cloud-telephony platforms. For companies that need very detailed analytics for large support teams, this could feel slightly limiting.

Simple Setup, Centralized Business Communication

I like that KrispCall is simple to use and keeps all my business calls in one place. It helps me manage business calls easily and keeps customer communication organized. The initial setup was pretty easy and didn't take much time. Dislike: I find that the quality sometimes varies, and I think the interface could be a little smoother. Improving call stability and making the interface a bit more simple and responsive would make the overall experience better.

Effortless, Reliable, and Intuitive—Krispcall Exceeds Expectations

After dealing with so many tools that fell short, Krispcall feels like a breath of fresh air. It’s incredibly easy to use, completely glitch-free, and everything just works. On top of that, the connection quality is excellent. I really like the user interface because it's intuitive and I can find all functionalities that I need really quickly. Their customer support is also really good, they were quick to respond when I had a question. Dislike: None that I encountered so far. Everything has been running smoothly!

My first Virtual Phone experience

First the support is very helpful and easy to contact compared to other service. OTP is working as I was expected and really fast, faster than my normal phone service here in the PH. So far I'm happy. Dislike: I hope, they'll offer more credit opportunity especially for new user. But overall I'm okay. Hoping that the subs is little cheaper, but I got the discount of $3 so its okay.

Easy Setup, Reliable Calling

I've been using KrispCall for outbound calling, and the setup was straightforward. The interface is easy to use, call quality has been good, and features like SMS and Power Dialer are useful. Overall, it's been a good experience so far. Dislike: KrispCall has been easy to use and reliable. One improvement I'd suggest is adding more detailed call reporting and analytics to help businesses track team performance more effectively.

Efficient Connections with Room for Improvement

I like how KrispCall is simple to use and quite efficient. It's very convenient to connect with my overseas clients through SMS, and having a local number while sitting in India is a big plus. The MMS feature is a great help, especially when people send photos. Compared to other apps I've used, KrispCall is more satisfactory in terms of call connectivity. Dislike: Sometimes the app hangs up and feels a bit slow. When talking to people, they occasionally complain about voice issues—not exactly voice breaks, but something like it runs a little slow. The interface can improve a little as well.

Great first experience, really impressed so far!

As someone new to these cloud phone system, I've got to say my experience with Krispcall has been surprisingly smooth. Setting up my voicemail gave me a tiny bit of trouble, but a support person jumped on chat and got me sorted in literally minutes. That kind of quick help makes a huge difference. Dislike: Honestly, I haven't really hit any snags yet. The whole system feels pretty intuitive and calls come through crystal clear. I'm genuinely impressed with how straightforward everything is.

Helps us stay on track with all our calls

Krispcall made things simple for us. Calls go to the right person automatically and we don't have to keep passing phones around. The analytics show us how our team is doing and we use that info to improve. Scheduling follow-ups is easy too and handling customer calls has become less stressful. Dislike: so far, we've had a smooth experience. A few more detailed filter options in the call analytics would be a nice addition, but not a dealbreaker.

Perfect for businesses who operate in multiple locations, or for business owners like me.

I have started using this system instead of the office phone systems we have used in the past. Because of Krispcall, we can now receive and make calls from anywhere in the world. We have virtual numbers from different countries, so we can receive customers from any country and call them back at a local rate. Krispcall is constantly upgrading their product, making it even better. Dislike: There is nothing that I dislike about krispcall however, I have a few suggestions. I would like to see the addition of call reports which will help to see the detailed call insights of the customers.

I love Krispcall

That’s incredibly easy to set up and use. The user interface is clean and intuitive, making it simple to manage calls, messages, and contacts across teams. I especially appreciate the unified callbox feature, which keeps communication organized in one place. Dislike: While KrispCall offers a strong set of features, there are a few areas that could be improved. Occasionally, the mobile app feels less responsive compared to the desktop version, especially when switching between tabs or accessing voicemails.

All-in-one communication powerhouse

Krispcall truly brings all our communication under one roof. The unified system for calls, chat and even task management is fantastic. It's so easy to jump from a team chat to a client call and managing our global number feels effortless. The call quality is consistently clear, too. Dislike: Sometimes the mobile app can have a small hiccup or feel a bit slow during really busy periods, which is a minor annoyance.

Makes calling easy and keeps everything in one place

It's really easy to make calls right from the CRM without jumping between apps. All the call details, notes and recordings are saved automatically, so I don't have to do it myself. The shared numbers and call routing are great for keeping our team on the same page. Dislike: The call reports are helpful, but I wish there were more ways to sort and filter the data.

The most advanced service

Excellent service. You can connect multiple numbers from different countries from one control panel and customize your IVR menu, voice mail, upload your greeting, and their robot can voice your text greeting! I've been using their services for over a year now and am very satisfied. I recommend them to everyone! Dislike: I like everything very much. It would be even better if the multilingual interface ever appeared. I would also like it to be possible to set after what time to redirect the call to the answering machine. And if the app updated in the background without having to manually re-enter credentials after the update, that would be great. But that's just a wish. It's very good anyway!

Reliable, Easy-to-Use KrispCall with Quick, Hassle-Free Onboarding

We’ve had an outstanding experience with KrispCall. The platform is reliable, easy to use, and the onboarding process was quick and hassle-free. The pricing was affordable as well. Dislike: Maybe we could have more choices of number of different countries.

Instant Numbers, Effective Spam Blocking, and Smooth Ring Groups

Toll-free and local numbers can be obtained immediately, call blocking is very effective at blocking spam calls, ring groups distribute calls evenly across the team. Dislike: International rates for calls could be more competitive. Lack of some advanced analytics tools.

Organized Communication Made Easy, Minor Sync Issues

Krispcall has made our customer communication way more organized than before. I really appreciate how every call, note and SMS is tracked under the same contact profile, it makes it super easy for the team to know the full history instantly. Dislike: Sometimes the desktop app needs a quick refresh to sync activities from teammates in real-time.

Decent App for a resonable price

I like Krispcall's number coverage spans so many different regions of the world. This helps many small to medium level businesses to make a presence in the suitable international markets. Dislike: The one thing I dislike about this and want to point out is that the integrations available do not match up when it comes to numbers advertised. Although, I know that they are gradually adding integrations along the way. So, it's all good.

Easy to get international numbers

When I subscribe to KrispCall, I receive a Canadian number at no cost and I can easily purchases additional number from over 100 countries at reasonable prices based on my requirements. Dislike: I found small couple of issues that appear on the way and sorted it on time so there is no major problem to address now.

Power Dialer Boosts Call Volume Massively with Helpful Support

The most loving feature in here i like is power dialer,it boosts call volume massively. Support is nice. Dislike: Some more integrations needed to be add up, other nothing major, all good so far.

Excellent value and professional features for our business

The call clarity and reliability are exceptional. We love the advanced features link IVR and custom call routing, which make our business sound much more professional. Plus the pricing for international calls is very competitive. Dislike: Setting up some of the more complex call-flow automations was a bit challenging.

An efficient solution for unified team communication

The unified dashboard is great for our team, as it consolidates all communication in one place. We also rely on the intelligent call routing and analytics for performance reviews. It's a professional and robust system that provides excellent value. Dislike: While the core features are strong, the integrations with some of our other tools could be smoother, requiring a bit more effort to sync everything perfectly.

Crystal-Clear Connections: My KrispCall Experience

KrispCall has been a game-changer for my US outreach—crystal-clear connections, super-reliable service, and seamless integration with my workflow. Highly recommend for anyone needing quality VoIP calls! Dislike: They have charges for everything. Nothing is free but those fees are very low.

A dialer that delivers

The connection quality is consistently excellent, rarely failing. For someone managing a business in the USA from overseas, this reliability is crucial. It allows for quick and seamless client connections making it the best dialer I've used for global communication. Dislike: Sometimes identifying incoming numbers can be a bit confusing, especially when dealing with multiple international lines. A clearer display would be helpful.

Krispcall’s Seamless Microsoft CRM Integration Makes Calling Effortless

Krispcall integrates with CRM like Microsoft so perfectly so it's too easy call from my CRM directly. Dislike: I wish there was a file sharing option and MMS options as a features in here.

Great

I find the user interface very intuitive and easy to use. Also the support team is highly responsive and always ready to help. And the integration with hubspot is very easy. Dislike: One minor issue I have with Krispcall is the occasional Latency in call quality which may be caused by ISP.

Seamless Calling Experience at an Affordable Price

Easy steps The calling experience is best and zero drop calls works very well and affordable price Dislike: Nothing no issues found with krisp app .

Clear, Stable Call Quality with a Simple, Easy-to-Learn Interface

The call quality has been clear and stable, which is very important and the interface is simple to use, and it doesn’t take much time to get familiar with the platform. Dislike: So far, I haven’t faced any major issues. Maybe a bit more feature depth and flexibility would make it even better.

All-in-One Dashboard and Easy CRM Integration

The main things I like about Krispcall, it can manage calls and messages all in one dashboard. Also it has easy to integrate CRM. Dislike: I feel like there are few features on it need to add more on it.

Essential for Remote Work—Seamless and Reliable

I work from home, and I wouldn't be able to function as an OPI without the phone number provided by KrispCall. Dislike: There isn't anything I dislike; it has simply made running my business easier, and everything operates smoothly.

Smooth, Reliable Calls with a Supportive Team

Calls are very smooth, with no network issues, and the team is very supportive. Dislike: Call charges are $0.02 USD per minute, which should be avoided. Incoming and outgoing calls should be unlimited instead.

Simple to use, big on help!

Kripscall is easy to get started and manage everything. I can see all my calls, check recordings and follow up without digging through stuff. Makes my day smoother. Dislike: There were a few times when the audio wasn't clear, might be my headset or its compatibility issues. But the rest runs great.

Right sign up with Krisp call our business calling and Messaging is working perfectly

The usage is easy to understand. The rates are reasonable, and the call connectivity is excellent. Thank you. Dislike: At times, it takes a while to connect, and I also noticed that there isn't an option to paste a number directly into the dialer.

Smooth communication tool that keeps my team in sync

I like how easy it is to mange multiple conversations without feeling overwhelmed. Switching between calls, SMS and viewing past interactions feels very natural. Dislike: I wish there were quick-reply option for SMS. It would save me even more time during busy days.

Responsive, Helpful Support for A2P 10DLC Compliance

I really appreciate how responsive and helpful they when it comes to getting A2P 10DLC Compliance done right. Dislike: There is nothing that I dislike at this time.

Great for scalable customer communication

I really love the Bulk SMS feature. It saves so much time when reaching out to multiple clients at once. It's smooth, easy to use and makes customer communication a lot faster. Dislike: Sometime the audio quality drops a bit, but I think that's mostly due to internet issues rather than the platform itself.

Easy and convenient

It’s very simple to use and it’s dead simple. Dislike: Nothing to add right now, but it would be great if you offered more options like a monthly plan instead of charging per call.

Sophisticated Combox Feature That Streamlines Customer Inquiries

The combox feature is quite sophisticated, and it has been very helpful for my customer's business by directing inquiries to the appropriate channels. Dislike: The registration process must be followed quite strictly, which can be time-consuming, especially if you are setting up a local business number in Switzerland.

Convenient Browser-Based Calling, Useful SMS, and Easy Team Setup

Browser-based calling is convenient, SMS features are useful, easy to add new team members. Dislike: everything is pretty good, i dont have any complain.

Consistently Great Service

They are giving good services and they are very quick and rushila is really helpful Dislike: Nothing I like the services I just feel the integrations are tricky

Simple Setup and Great Call Quality

Setup is simple and easy and call quality is great Dislike: Nothing so far for me to report at this stage

KrispCall’s Lightning-Fast Support

KrispCall support responds very quickly. Dislike: I don’t see anything I don’t like about KrispCall.

Excellent Coaching Features

I appreciate Krispcall's live call monitoring capabilities, particularly the call whispering and call barging features which have been incredibly useful for training our newer team members. Dislike: The reporting feature could be slightly more detailed.

Great Overall Experience with Excellent Customer Support

Customer support is good, overall it is good Dislike: nothing, maybe sometimes call drop due to internet issue or slow connection.

KrispCall- All in one solution

The onboarding process and guidance on each step. The other great thing you can add features as your business grow. The price is also economical. Dislike: The emails coming from different persons on initial stag. That was confusing.

Easy Direct Calls

I love that I can make direct calls to Colombia and it’s easy Dislike: The instructions could be better when joining

Happy to have such a good communication tool

I like an Unified Callbox as well as all the features of it. It makes my communication good flow with well maintenances of call records. Dislike: Improve the mobile app, need to update it.

Best Calling Service with Crystal-Clear Voice Quality

Best calling service with voice clarity. Dislike: Nothing. Everything works just great. No complaints

Satisfied User

Very organized and very supportive in every step of the way. Highly recommended! Dislike: I guess none since I don't have the features of call recording due to exclusive plan under my subscription.

Great experience with KrispCall

Just when I needed it! It's a great experience to a second phone number to fall on when you are abroad and facilitate family connections just like you are a home . Dislike: Can be expensive but valuable to have!!!!

Convenient and Easy to Use Every Step of the Way

Convenience and straight forward steps on how to use. Dislike: Using on phone there is a slight delay with the interface.

Outstanding Sound Clarity Enhances Every Experience

Ease of Use.Ease of Implementation. Great Service Dislike: Nothing. I am happy with there support .

Simple and Organized Calling with a Powerful Dialer

What I like most about KrispCall is that the calling workflow feels simple and organized. The Power Dialer and campaign features make it easier to manage outbound calls and keep contacts organized without making the process feel complicated. Dislike: The main downside for me is that some of the more advanced options take a little time to get familiar with. I’d also like to see a wider range of integrations, more flexibility in some calling workflows, and clearer AI features. The overall performance has been good, but the pricing can feel less compelling when you’re not using all the available features. A smoother onboarding experience and more guidance around the different features would also make it easier for new users.

Intuitive Dashboard with Stellar Call Quality

I find KrispCall easy to use and very intuitive, with a well-organized dashboard. The quality of calls is very clear, and messages arrive without lag or delay. I really appreciate the first-class customer service, and I want to give a special mention to Rutuja for calling to ensure the service was meeting my expectations, which I appreciated. I like the reliability and consistency of the service. The initial setup was very easy. Dislike: Nothing comes to mind. I will inform you if it does.

Great and highly secure

Quality app that does exactly what I had hoped it would do. I can seemlessly connect with contacts via sms or voice call. There is no delay in the voice call. Much better than previous apps I have used for this service. The customer support is very good, a representative is at hand on their chat 24/7. Dislike: KrispCall is overly concerned about safety it seems. This is a good thing, but sometimes can be an inconvenience. Also the setup process was a bit misleading in that after it was setup, the SMS to American numbers wouldn't work without an additional setup and fee involved. This should be made clear up front.

A Great Virtual Phone System

I really like our entire team can use the app on their personal phones. It keeps us reachable even when we are out of the office. Installing the app and moving our existing numbers to Krispcall was quick and easy. The mobility it offers without losing professionalism is a big win. Dislike: There is nothing major I would complain about. I compared it with a few other providers before choosing Krispcall and this one offered a better set of features with a simple setup.

Good Telephony Service

Krispcall makes international communication effortless. I can call clients in different countries with crystal clear sound quality. One of my favorite features is the direct integration with Pipedrive, I can initiate calls straight from my CRM without switching apps. Dislike: I didn't find any big issue to address yet to mention. Small problem appear sometime and solve by the support team.

Great Service and Support, But Lacks Add-Ons Like Call Recording

They give state wise perfect numbers and service was good. Agents are helpful and they reply instantly Dislike: They don't give the call tracking services And there is no adds on service, like i need call recording service but unfortunately i brought the essentials plan they didn't give adds on as call recording. This is the only problem still i found it

Easy Navigation with Impressive Number and Dialer Feature.

I really like the easy navigation, along with the impressive number and dialer features. Dislike: I think there should be a free trial available so users can try it out before making a commitment.

Simple calling tool which improve our business communication.

Searching for the affordable phone system and I found the krispcall is suitable as per the requirement of our company. I like the intention of support team in every issue I encounter. Dislike: I'm try to figure out all the feature of krispcall and as of now satisfaction by the service.

Instant Number Provisioning, Crisp UK Call Quality, and Handy Bulk SMS

Country number provisioning is instant. Bulk SMS for campaign follow-ups was a bonus feature we now use daily. Call quality to the UK is crisp. Dislike: WhatsApp integration is still listed as planned rather than live. That's a gap for clients who only communicate via WhatsApp Business.

A lifesaver for our international outreach

The absolute best thing about Krispcall is how incredibly easy it was to get started. We needed virtual numbers in a few different countries to better serve our global client base and Krispcall made it completely painless. Dislike: While Krispcall is impressive, the SMS interface could be more refined.

Perfect solution for affordable global communication

Krispcall made easy to get both UK and USA virtual number for my business. Dislike: The only things I'd like to see improved is faster customer support during peak hours.

Made My Overseas Sales Job Easier

They managed to get me a Singapore virtual number to make direct calls from Malaysia and it's help a lot in getting in touch with the right people Dislike: The volume on the phone can be a bit low

Cheaper International Calling with Surprisingly Accurate Voicemail Transcriptions

International calling rates are way cheaper than our old provider, voicemail transcriptions are surprisingly accurate. Dislike: Works reliably, would love to see dark mode added in future updates.

Crystal-Clear Calls with Simple Setup and Budget-Friendly Plans

Crystal clear calls, simple setup, excellent integration options, and budget-friendly plans. Dislike: Some lag during busy hours and reporting customization is limited.

Excellent Service

One of the easiest web based applications to work with. Every single detail is thoughtfully included. For example, you can simply copy a number without even having to highlight or click it. Dislike: A dialer could be placed directly on the screen so you don’t have to open a separate window to use it.

Convenient Client Texting from Our Business Number in One Organized Platform

Mostli i like being able to text clients from our business number is super convenient.The SMS feature is integrated with calls in a platform which keeps everything organized. Dislike: What i don't like is message scheduling could be more better.

Finally a calling App that doesn't confuse me

I personally like most about Krispcall is how stress free it feels to use. It feels like everything I need is right there, without confusion. Dislike: I wish I had known about it sooner. I spent too much time with apps that felt like they were built for robots but Krispcall feels like it was made for real people.

Does what it meant to with great support

Been using KrispCall for a while now and the service is great and the customer support is so responsive Dislike: Takes a few days to get new numbers when signing up new clients

Easy Setup and a Smooth User Experience

Its east to setup and the user experience is fine Dislike: It is a bit expensive to use for personal use

Its great for remote working

I like I can use USA number from India as I'm travelling and I'm always connected with important clients. Dislike: IOS app needs some improvements in it, ui is abit confusing

KripCall

The initial application process for a number on KripiCall was quick and easy. They have excellent customer support and respond immediately to a query. Once activated it is easy to receive a call. Dislike: The initial application process for a number on KripiCall was quick and easy — until it came time for activation. At no point did they mention that a full FICA verification would be required, which ended up taking four days. This unexpected delay caused major setbacks for our business, as we urgently needed the number. To make matters worse, once the number was finally activated, it didn’t work. We had to follow up with support to get it fixed — something that should have been tested on their end before releasing it to the user. Adding to the frustration, KripiCall charges the subscription fee even before your number is activated. Paying for a service you can’t use yet is unacceptable. They need to be far more transparent about the process from the start, especially for users relying on this for time-sensitive business needs.

Reliable Call Quality and Easy Management, Minor Interface Improvements Needed

What I like best about KrispCall is its reliability and clear call quality, plus how simple it is to manage multiple numbers and track communication history. Dislike: Overall, it works well, but I’ve noticed occasional call connection delays and the interface could be a bit more intuitive in some areas.

It works

I liked that it was consistent with a normal phone application. Being able to see contacts in chronological order helped with keeping track of outreach and the ability to add contact notes helped with keeping track of conversations. Dislike: It took up to much of my time. Due to the volume of calls per week I made, it took too long for me to manually add contact information for each and every prospect. Works well as a dialer, but not well enough for my needs.